# Decisions by the work they unblock

Discovery is approved (S1). Reviewing the supplied notes and comparing scope options can begin; the following questions do not cancel that approval.

## Before committing to scope or inspecting fields

1. Sponsor: Does phase one cover request status only, or payments as well? Operations and Sales differ (O2). Keep both as options until the sponsor decides.
2. IT/sponsor: Who will authorize and deliver the CRM export, and when? Field inspection needs the export (C1); note-based discovery does not.

## Before build, not before discovery

3. Sponsor: What scope, calendar date, budget and implementation owner would govern build? Discovery approval and “before the holiday rush” do not authorize build or fix a launch date (S1–S4, C2–C3).

A call-volume baseline and outcome target are also missing (O3). Identify these during discovery before claiming an improvement. No date, assignment or approval has been added.