# Marlow Outdoor Supply: observed refund practice
## P1 — Intake
Support agent reads ticket ID, purchase date, return/request date, amount and reason. Keep the ticket in the review queue.
## P2 — Standard window
Normally refund within 30 days of purchase. Notes do not define whether day 30 is inclusive, or whether the request date or receipt date counts.
## P3 — Amount
Over USD $100 needs support-lead sign-off before processing. Amounts at or below $100 follow the standard approval path if otherwise eligible.
## P4 — Damage
Damaged goods: photo first. Missing photo waits for evidence; do not call approved.
## P5 — Processing
After eligibility and required approval are established, support agent uses the authorized refund system and records a refund reference on the ticket. No credentials or actual system supplied in this sample.
## P6 — Open details
No written rule for missing packaging or requests after 30 days. Do not invent one.