# Desk procedure reference — revision 1.0.0
1. Snapshot requests and current staffing/capacity at the stated cutoff. Keep every raw request ID, received timestamp, requester, item and needed-by value; blank means unknown. Do not invent a service promise. [POL-01; POL-04; POL-08]
2. Confirm a duplicate only from explicit same-occasion evidence. Link SR-202 to SR-201 and retain both rows. Keep SR-209 as a separate cable request related to SR-201; do not delete its unmet need. [R-201; R-202; R-209; POL-02]
3. Report damaged equipment to the site safety contact for isolation/notification. Do not advise repair or energizing. Record requested action separately from confirmed action. Arun receives Facilities; Nia receives AV. [R-203; POL-03; POL-05]
4. Gate Identity requests on named sponsor and explicit approval. SR-204 waits for Dev; SR-210 first needs a named sponsor. Lila chases, but does not approve or issue badges. [R-204; R-210; POL-03; POL-07; POL-08]
5. Refer SR-205 to IT and obtain acknowledgement. Until then record referred, never accepted or resolved. [R-205; POL-07]
6. If SR-208's date is missing, ask Uma. Once clarified, move it to that day's queue; obtain that day's capacity before scheduling. [R-208; POL-08; POL-09]
7. Schedule whole ready jobs: safety first, then earliest needed-by; ties use received time then ID. Sum current planned minutes by queue, against actual current capacity. Do not add overtime, split unfinished jobs into completed work, or treat scheduled work as done. Export work-block.csv and coverage.json. [POL-04; POL-05; POL-06; POL-09]
8. Lila follows unresolved items, including SR-209's capacity deferral, before known needed-by times. Escalation requests alternatives; it does not establish accepted cover. Update triage, routing, coverage and schedule together when capacity or information changes. Preserve the earlier snapshot. [POL-03; POL-08; POL-09]
9. At handoff include raw/unique counts, duplicate links, scheduled IDs, unresolved IDs, remaining capacity and unresolved safety/approval/referral evidence. This exercise sends nothing and performs no equipment or access action. [POL-02; POL-05; POL-07; POL-09; POL-10]
Changed-cutoff application, 11:30: AV has 30 minutes, so SR-207 is displaced. Facilities schedules SR-211 then SR-203; 15 unused minutes cannot fit the 45-minute SR-206. Lila escalates both displaced requests. SR-208 is queued for Friday, with no Friday reservation. The cable, badge approvals, sponsor and IT acknowledgement remain unresolved. Isolation is still unconfirmed. [C-01; C-02; C-03; C-04; C-05; C-06]